Seller Shipping Policy
Most the packages are shipped; free of cost for the buyers according with the following cut off time (Eastern Time)
|Seller Shipping Policy|
|Most the packages are shipped; free of cost for the buyers according with the following cut off time (Eastern Time) Table 1|
|Days||Cut Off time (EDT)||Shipping Day|
|Monday to Friday||1970-01-01 14:00:00||Same Day|
|Saturday||1970-01-01 11:00:00||Same Day|
About Delayed Shipment Updates via Text Messages
We try to get you tracking updates as fast as possible, but sometimes delays can occur. This can happen for several reasons.
Sometimes the carrier sends tracking data later than expected, or the tracking data is received outside the hours when we send text messages (7 a.m. to 8 p.m. Pacific Time). If there’s mobile network congestion or other processing delays on your mobile carrier’s side, which can result in text tracking delivery delays, too. If you’re receiving text messages with delays as well, you may want to get in touch with your mobile carrier.
About Late Deliveries
Most packages are delivered on time. In rare occasions, orders show up after the estimated delivery date.
Possible Reasons for Delay
Missing apartment, building, floor, or unit number
Severe weather conditions
International customs procedures
Confirm estimated delivery date and address.
Wait 36 hours to allow for unexpected delays.
After 36 hours we can provide additional help.
Reasons for Undeliverable Packages
There are many reasons that a package may be returned to us as undeliverable.
Item is too big for a P.O. Box.
Some items are too big to ship to a P.O. Box and must be shipped to a street address.
Incorrect Address/Missing Information.
The package is typically returned to us by the carrier or the unintended recipient if the address is incorrect, has typos, is missing information (such as an apartment number or ZIP code), or is outdated (such as a previous residence).
If a post office box address was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as “PO BOX” followed by the number. Also, if you’re a private mailbox holder (use a local commercial mail receiving agency), do not use “Box” for your mailbox number, instead use # or PMB. This will ensure that your address is not mistaken to be a P.O. Box, and that orders can ship to you via means other than the U.S. Postal Service.
Your package may be returned to us if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby.
Unable to Access.
Your package may be returned to us if the carrier can’t access the delivery location due to no access code, call box number, or buzzer information, and can’t obtain the information after multiple attempts.
Other Address Problems.
If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. For more information about shipping to prisons, go to
About Shipping to Prisons. Many items can be shipped to Department of State addresses, however, some cannot and will be returned as a result. For a full list of shipping restrictions at a specific DOS address, please contact the DOS facilities staff at that location.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package. Packages that contain more than $1300 of merchandise will always require a signature; otherwise, it is generally up to the driver’s discretion to determine whether a signature is required. After three attempts, the package will be returned to us.
Damaged During Transit.
If a package is damaged on its way to you, the shipper may return it to us without attempting delivery.
Other Transportation Problems.
Packages can be sorted to the wrong carrier or labels can be damaged such that the carrier is unable to determine the correct delivery address.
Refused by Recipient.
If a recipient is not expecting a package, they may refuse it if they believe it was sent to them in error.
If your tracking information shows that your package was delivered, but you can’t find it:
Within 36 hours of expected delivery
Verify the shipping address
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else accepted the delivery
Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Wait 36 hours – in rare cases packages may say delivered up to 36 hours prior to arrival
Seller Returns Policy
1. Items can be returned within 30 days of receipt of delivery using the online Returns Center when:
· you changed your mind and the product is in the original packaging, unopened and unused.
· anything is wrong with your product.
· Receive the wrong item
2. After we approved the return; we will send you a prepaid return label (free of cost for you).
3. According with your preference we will give you a refund or replacement following the next step:
When we received the product in our Returns Center, a whole refund (100%) of your money will be done according with the Refund Policy (see Refund policy for more information)
We will send you the replace immediately after is has been approved, as well as the original product must be returned (free of cost for you, after receiving a prepaid return label). In some cases, we may authorize to keep the product or throw it away.
· Replacement due wrong item received:
We will ship the replacement immediately after you report the issue, as well as the original product must be returned (free of cost for you, after receiving a prepaid return label)
4. You must return your items within 10 days, after it was approved. If you do not ship between this period, we will assume that you have been discarded the return process.
Seller Cancellations Policy
You can cancel the order before it has been shipped and your money will be refunded immediately (refer to Refund Policy).
If the package was already shipped refer to Return Policy. In that case, you must request a return, wait for the product and send it back (free of cost for you). Your money will be refunded 100% once the product has been returned.
Seller Refunds Policy
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased.
If you’re receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund.
If you requested a replacement; no refund will be done.
In some cases, you will receive a notification when we may determine that a refund can be without requiring a return.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Partial Refunds or Restocking Fees
|Partial Refunds or Restocking Fees (Table 2)|
|If You Return||You'll Receive|
|Items in original condition within the return window||100% of the item's price|
|Items that are damaged in the original condition, without signs of misuse due to normal buyer use (within the return window)||100% of the item's price|
|Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to seller error||Up to 50% of the item's price|